RecallNov 14, 2024· Toys· Kids (3+)
woom Bikes USA Children's OFF, OFF AIR and ORIGINAL 6 Bicycles
Official title: woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
woom ORIGINAL 6 (model years 2016–2020) and OFF 5, OFF AIR 5, OFF 6 and OFF AIR 6 (model years 2019–2020) children's bicycles were sold online at woom.com. The crank can break due to fatigue fractures, causing the rider to lose control and posing fall and crash hazards.
What to do
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Contact: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.
How common was it?
Fewer than about 5,000 sold, or sold in only a few places. Most families won't have one.
Official notice
CPSC's own wording, unchanged.
Hazard
Sold at
Units
Incidents and injuries
Model numbers and UPCs
Brand
From the U.S. Consumer Product Safety Commission, recalled Nov 14, 2024. The summary above is ours; for anything that matters, go by the official notice. Had a problem with this product? Report it at SaferProducts.gov.
